Return & Refund Policy

Last updated: September 16, 2026

1. Change-of-Mind Returns

We accept eligible change-of-mind returns requested within 30 days after delivery. The product must be unused, unopened, in its original packaging and in resalable condition.

2. Hygiene and Opened Products

Because SafeTatt products are intended for direct skin contact, opened or used tattoo products are not eligible for change-of-mind returns for hygiene and safety reasons. This does not affect your rights if a product is defective, damaged, incorrect, or otherwise covered by mandatory law.

3. How to Start a Return

Before sending anything back, email help@safetatt.eu with your order number and the item(s) you want to return. We will provide the current return instructions and return address. Do not send returns to our registered office unless we specifically instruct you to do so.

4. Return Shipping

For a change-of-mind return, the customer is responsible for return shipping unless we agree otherwise. If the item is defective, damaged, or incorrect because of our error, we will provide an appropriate remedy and cover reasonable return costs where required.

5. Refunds

After we receive and approve an eligible return, we will issue the refund to the original payment method, normally within 7 business days. Your bank or payment provider may take additional time to post the refund.

Original shipping charges are not refundable for a change-of-mind return unless required by law. If the entire order is cancelled before shipment, we will refund the amount paid for the cancelled order.

6. Damaged, Defective or Incorrect Items

Please contact us as soon as reasonably possible after delivery and include the order number, a description of the issue and, where helpful, photos. We may offer replacement, refund or another appropriate remedy depending on the circumstances and applicable law.

7. Sale and Promotional Items

Unless an item is clearly marked "final sale" before purchase, sale and promotional items follow this Return & Refund Policy. Any special return condition will be disclosed clearly before checkout.

8. State Consumer Rights

This Policy is intended to disclose our return terms clearly. It does not limit rights that apply under the law of your state, including rights relating to defective goods or required disclosures of refund policies.

9. Contact

Email: help@safetatt.eu